Privacy policy

At Indosom, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or make a purchase from Indosom, we may collect the following types of information:

Personal Information You Provide

This includes information you provide directly when placing an order or contacting us, such as:

Full name
Billing and shipping address
Email address
Phone number
Payment information
Order details and purchase history

Automatic Information

When you visit our website, certain information may be collected automatically, including:

IP address
Device type and browser information
Website activity such as pages viewed and time spent on the site
Cookies and tracking technologies

This information helps us improve our website and provide a better shopping experience.

How We Use Your Information

We use the information we collect for the following purposes:

To process and deliver your orders
To manage payments and transactions
To communicate with you about your orders
To provide customer support
To improve our website and services
To prevent fraud and maintain website security
To send promotional offers or marketing emails (only if you agree)

Sharing Your Information

We do not sell your personal information.

However, we may share your information with trusted third parties when necessary to operate our business, including:

Payment providers to process payments
Delivery and courier companies to deliver your furniture orders
Technology providers that help operate our website
Legal authorities when required by law

Our website is hosted on Shopify, which provides the e-commerce platform that allows us to sell products and services to you. Shopify may process certain information as part of operating the platform.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze website performance.

Cookies help us:

Remember your preferences
Understand how customers use our website
Improve website performance and functionality

You can choose to disable cookies in your browser settings, although some parts of the website may not function properly.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information only for as long as necessary to:

Provide our services
Process orders and transactions
Comply with legal obligations
Resolve disputes and enforce agreements

Your Rights

If you are located in the United Kingdom or the European Economic Area (EEA), you may have certain rights regarding your personal data, including:

The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of your personal data
The right to object to certain types of data processing
The right to withdraw consent for marketing communications

To exercise any of these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites.

Children's Privacy

Our website and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Indosom
📧 Email: indosomltdonline@gmail.com
📍 Address: 20 River Road, Barking, England, IG11 0DG, United Kingdom