Terms of service
This website is operated by Indosom. Throughout the site, the terms “we”, “us” and “our” refer to Indosom. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service, including all policies referenced herein.
These Terms apply to all users of the site, including without limitation users who are browsers, customers, vendors, merchants, or contributors of content.
If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
1. Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least 18 years old or the legal age of majority in your country or region.
You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction while using our services.
Any breach of these terms may result in immediate termination of your access to our services.
2. Products and Services
Indosom specializes in furniture products including wardrobes, sliding wardrobes, beds, sofas, and related home furniture items.
We make every effort to display product images and descriptions as accurately as possible. However:
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Colors and appearance may vary depending on your screen settings.
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Measurements and specifications are approximate and may slightly vary due to manufacturing differences.
We reserve the right to modify or discontinue any product without prior notice.
3. Orders and Acceptance
When you place an order on our website, you are making an offer to purchase a product.
Orders are only confirmed once we have:
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Received payment
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Sent you an order confirmation email
Indosom reserves the right to cancel or refuse any order if:
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A product is unavailable
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There is an error in pricing or product information
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Fraudulent or suspicious activity is suspected
If we cancel an order after payment has been made, you will receive a full refund.
4. Pricing and Payment
All prices displayed on our website are listed in GBP (£) unless otherwise stated.
Prices may change at any time without notice. However, once an order has been confirmed, the price paid will not change.
We accept payments through secure payment gateways provided by Shopify and trusted payment providers.
Customers agree to provide accurate billing and payment details when placing an order.
5. Delivery and Assembly
Indosom provides delivery services within the United Kingdom.
Delivery times provided during checkout are estimated timeframes and may vary depending on:
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Location
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Courier availability
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External factors beyond our control
For large furniture items such as wardrobes, some products may require self-assembly unless an assembly service is selected where available.
Customers must ensure:
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Adequate space for delivery
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Correct address details
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Someone is available to receive the order
Failure to accept delivery may result in additional delivery charges.
6. Returns and Refunds
Our return and refund procedures are governed by our Refund Policy available on our website.
If a product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Returned items must be in their original condition and packaging unless faulty.
7. Intellectual Property
All content on this website including:
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logos
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product images
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graphics
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text
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design
is the property of Indosom and is protected under copyright and intellectual property laws.
You may not reproduce, distribute, or use our content without written permission.
8. Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only.
Indosom is not responsible for the content, policies, or practices of any third-party websites.
9. Limitation of Liability
To the maximum extent permitted by law, Indosom shall not be liable for any indirect, incidental, or consequential damages resulting from:
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the use of our website
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the purchase or use of our products
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delivery delays or courier issues
Our total liability shall not exceed the value of the product purchased.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.
11. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will take effect immediately upon posting on this page. Continued use of the website indicates acceptance of any updated terms.
12. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Kingdom.
13. Contact Information
For any questions regarding these Terms, please contact us:
Indosom
📧 indosomltdonline@gmail.com
📍 20 River Road, Barking, ENG, IG11 0DG, United Kingdom